Return & Refund Policy – LOVETC

At LOVETC, we strive to provide high-quality cosmetic products and ensure a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a return and refund option under the terms outlined below.

ELIGIBILITY FOR RETURNS & REFUNDS

We accept returns for the following issues:

  • Defective Products: If the product is damaged, leaked, or has a manufacturing defect.
  • Expired Products: If you receive an expired product.
  • Incorrect or Wrong Shade Delivered: If you receive a different product or shade than what was ordered.

To be eligible for a return, the product must be unused, in its original condition and packaging.

DOMESTIC ORDERS (WITHIN INDIA)

If you receive a defective, expired, or incorrect item, you must report it within 7 days of receiving the product.
You can initiate a return or request a refund by logging into your LOVETC account. Under your order history, you will find the option to request a return or refund.

7-DAY RETURN POLICY

Returns must be initiated within 7 days of delivery. Once your request is confirmed, our courier partner will collect the product from the address provided.

RETURN CHARGES

  • Domestic Returns: There are no shipping charges for returns within India. Our courier partner will collect the product from your address at no additional cost.

HOW TO INITIATE THE RETURN PROCESS

  1. Log in to your LOVETC account.
  2. Go to Order History and select the item you wish to return or refund.
  3. Click on the Return/Refund option and follow the steps.
  4. Wait for confirmation on mail before returning the product.
  5. Ensure the product is unused, and in its original packaging.
  6. Include the invoice in the return package or email us a soft copy.

Note: Requests for returns will not be accepted after 7 days from the date of receipt.

REFUND PROCESS

Once we receive your returned product, our Quality Assurance team will inspect it. If it meets the eligibility criteria, we will initiate the refund process.

  • Online Payments: Refunds will be credited to the original payment method within 7–15 working days.
  • If the original payment method is no longer valid, a refund will be issued via bank transfer or cheque.

REFUND FOR DOMESTIC ORDERS

We offer a 100% refund for returned products if the return conditions are met. Refunds will be processed through the same payment method used for the original transaction.

REFUND FOR INTERNATIONAL ORDERS

Refunds for international orders are generally not offered, but exceptions may be made in the following cases:

  • Defective or Expired Products: If the product is found to be defective or expired after inspection, a refund will be processed. Return shipping costs will not be deducted in this case.
  • Non-Delivery Due to Customer Unavailability: If our logistics partner is unable to deliver the product due to repeated failed attempts, a refund will be issued after deducting shipping costs, customs charges, and other incurred expenses.